AoT Investigates Friday Jetstar Grounding

15th May 2017

A Jetstar flight between Phuket and Melbourne was ready to take off this Friday at around 10:00 pm, but was stopped while moving towards the runway due to “technical faults”. The definite reason for this is not yet known, though the Airports of Thailand (AoT), which operates Phuket Airport, said it will investigate the incident.

A spokesman for the AoT said:

We have yet to learn many details about the incident, but we can confirm we are investigating it.

Jetstar also apologized for the cancelation and offered to refund passengers who did not want to take the flight later that night.

A spokesman for the Australian budget carrier said:

We apologise to all customers and thank them for their patience. The combination of technical issues with the aircraft and a customer needing to get off due to a medical condition meant a lengthy delay to the flight back from Phuket. Our cabin crew tried to make customers as comfortable (as possible), including providing cold water, while engineers were working on the aircraft. We have provided hotel accommodation and meals for all customers.

However, this didn’t stop the social media users to blast the carrier:

Clair McAlinden wrote:

Jetstar’s service from Phuket to Melbourne overnight is horrific. A plane with no power, no air conditioning and a group of Aussies trying their best to understand why it was taking so long. We ended up staying on the tarmac for 2 hours. Babies were stripped down to nappies and still no answers from the captain.

Finally, McAlinden said, they disembarked the plane at 12:40 am, but not before five people had to be helped out after they fainted due to heat. They got an email that the next flight would be on Saturday at 4:00 pm.

She added:

It took hours for us to be told what to do and where to go. Being told we would have to front the bill for accommodation and travel expenses. Problem after problem after problem. Families with children/little people didn’t get to a hotel until 3:30am.

Another passenger wrote:

Finally after people continued to scream out to open the doors and one bloke fainted and started tripping out and a teenage girl began to have breathing issues, the decision was made to let passengers off.

The latest incident doesn’t help Jetstar’s reputation for poor service, last minute delays and long delays.

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